FAQ
FREQUENTLY ASKED QUESTIONS
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
Our raw materials is Gelatin & HPMC , wood fiber of United States forest origin
Our MOQ is 5 million per size and color
Yes , we can provide customized color and printing logo service , but you have to send us your pantone code and clear logo picture , It would be best if you could provide us with your samples .
Our price is based on the size, quantity and color you order ,We will send you an updated price list after your company contact us for further information.
Please noted that :
1.Capsules should be placed on the shelf, with cool and ventilated condition, avoid sunlight and heat .
2. Do not crush.
3. Packaging container should be kept sealed. After opening, please take sterilization measures, or it is easy to cause bacterial contamination.
4.Storage temperature: 10-30 ℃; Humidity: 35-65%.
5. Do not stored in high temperature and humidity conditions, do not placed in low temperature or drying condition.
You can make the payment to our bank account, Western Union or PayPal: 50% deposit in advance, 50% balance against the copy of B/L, after first order , 30% deposit in advance, 70% balance against the copy of B/L is acceptable.
R.F is not required for transporting HPMC capsules , because it is more stable than gelatin capsules.
We can provide most documentation including Certificates of Analysis ,SGS , TSE/BSE, HALAL, KOSHER, FDA, DMF certificate and other export documents.
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.